Edinburgh City Council have been shortlisted as finalists in this years e-Government National Awards for deployment of a mobile working solution developed with BT and mobility partner, Kirona.
Prime Minister David Cameron congratulated the finalists and said that digital communication was key to making government more transparent, “The e-Government National Awards recognise some of the brilliant work done by digital specialists working across national and local government,” he said. “I congratulate all the nominees and encourage all digital specialists across the public sector to follow their good example and innovation.”
The Building Services application at Edinburgh provides real-time jobs to the workforce and has also taken top honours at the council’s annual awards. Edel McManus, Business Improvement Manager, says, “Dynamic job allocation is allowing us to complete more jobs without needing to pass work to outside contractors. In fact, during the first six months of operation the mobile platform supported a 25 per cent reduction in outsourced jobs.”
Along with achieving the authority’s internal goals to better manage job material and van stock used, reduce administration, and improve health and safety (integrated panic buttons, risk assessments and vehicle checks), there have been benefits for the council’s employees and tenants, too;
· The tradespeople have a more balanced workload and a reduction in travel time and paperwork.
· The Council’s call centre can now offer tenants a same-day appointments service for the first time.
· An automated text service provides appointment reminders to tenants and, on the day, advises when someone is on their way. This improves the customer experience and reduces the number of missed appointments – a further boost to efficiency improvement.
Find out more in this short video;