efficiencies Archives - Page 2 of 3

Mobile working – Transforming the experience for the customer and the provider

February 11, 2008 By Gary Marston Leave a Comment

Audrey Wilson, Operational Director of Working Age, Health & Community Directorate, Halton Borough Council

Mobile working means many things to many people – in Halton it means improving the customer experience and the day to day experience of those delivering the service. By introducing a variety of mobile business practices we have improved productivity, improved work life balance, enhanced the working environment , reduced our carbon footprint and continued to delight our customers. We have a more contented workforce and satisfied customers – a win-win for everyone. Audrey will outline the mobile technology and processes that have made these changes possible and will discuss the critical success factors in delivering a major change programme.

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Filed Under: Case Studies, Mobile & Flexible Working Tagged With: Carbon Footprint, efficiencies, flexible working, local government, mobile working, nomads

Smartworking – Transforming work at Hammersmith & Fulham

February 11, 2008 By Gary Marston Leave a Comment

Martin Nottage, Head of Business Transformation, London Borough Hammersmith and Fulham

SmartWorking is the term we use for all that is involved in creating a more mobile and flexible workforce outside of the traditional 9-5 same desk permanent contract. Through an investment in Smartworking h&f will realise significant benefits for the council, its staff, customers and residents. – A planned, structured, inclusive approach is required, covering readiness, requirements & re-engineering before implementing smartworking

Technology is only an enabler, benefits are realised when people do things differently
The implications of Smartworking are far reaching, touching on all dimensions of the organisation and what it does
The potential benefits both cashable and non-cashable are significant

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Filed Under: Case Studies, Mobile & Flexible Working Tagged With: efficiencies, flexible working, mobile working, nomads, transformation

Enabling Mobile Working at Winchester City Council

February 11, 2008 By Gary Marston Leave a Comment

Sheila Davidge, Head of Information Management & Technology (IM&T), Winchester City Council

Sheila will discuss Winchester’s approach to mobile working, covering the following areas:

Why Corporate approach mobile?
Why mobile at all?
What projects done?
What projects planned?
Choosing the right supplier

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Filed Under: Case Studies, Mobile & Flexible Working Tagged With: efficiencies, local government, mobile working, nomads, procurement

Linking the back office

February 11, 2008 By Gary Marston Leave a Comment

Matt Storr, Technical Director, Ubisys

Matt explores the options available and benefits that can be derived by integrating output and input from digital pen and paper to office systems and back again. Using customer examples the presentation will stimulate ideas on how data can be shared more easily and processes beyond the capture of data can be positively affected.

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Filed Under: Case Studies, Mobile & Flexible Working Tagged With: Digital Pen, efficiencies, local government, mobile working, nomads, Service Design

Flexible working – How to overcome resistance and make it happen

February 11, 2008 By Gary Marston Leave a Comment

Jon Watkinson, Senior Manager, The Project Network Ltd

Flexible working represents a culture change in local government which some senior managers struggle with and some middle managers resist. Nevertheless, it’s the way ahead for the 21st century. Jon will examine the win win win aspects of flexible working relating to customers, cost savings and staff satisfaction. Nice theory, but he will then discuss some practical and proven strategies for making it happen. Technology is the easy bit, getting people to do it is the challenge.

Jon will examine the soft aspects and thinking that present hurdles to flexible working and how to overcome them to deliver better services at less cost.

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Filed Under: Case Studies, Mobile & Flexible Working Tagged With: culture change, efficiencies, flexible working, local government, nomads, transformation

Cutting the Wires and The Footprint

February 11, 2008 By Gary Marston Leave a Comment

Paul Bettison, Leader, Bracknell Forest Borough Council

Paul will capture your imagination about how ‘cutting the infrastructure wires’ can not only release office space and also provide better customer service but, how it should be an integrated part of your strategic planning and provide a solution for operational front line managers and your Council’s community Leadership role.

Paul’s presentation provided useful tips on the strategic challenges, the necessary vision and delivery of mobile working. Paul is always clear that remote and mobile working are subtly different and should not be confused but, form part of the menu a forward thinking Authority should have to pick from.

Paul explained the practical development of the business case and the importance of identifying and delivering the return on investment and explained how this can be a vehicle for delivering transformation change of services for those that need it whilst also being able to deliver organic change for those who prefer this approach.

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Filed Under: Case Studies, Mobile & Flexible Working Tagged With: Asset Management, Change, efficiencies, flexible working, mobile working, nomads, transformation